Central Services Supervisor

An opportunity has arisen for a Central Services Supervisor of our busy and dynamic Central Services team. This team is an essential part of our Business Support function which provides key services across the business. As Supervisor of the team, you will play a key part and will oversee operations and contribute to the smooth running of the service.

Reporting to the Business Resources Director, this is a dynamic position which involves supervisig business support functions, including mail handling, printing, file opening and closing, and other central business operations. 

Key Responsibilities

• Supervising the printing services and file opening team to ensure service levels are consistently met
• Allocating tasks to team members based on workload and ensuring efficient daily operations
• Training, mentoring, and providing ongoing support to team members to foster their development and encourage a high-performance culture
• Reviewing, monitoring, and improving processes to enhance efficiency within the team and its services
• Collaborating and working with legal teams across all our offices (occasional travel may be required)
• Collaborating with the Business Resources Director and Senior Team Members to design, test, and implement new processes and services internally
• Taking responsibility for operations within the team, including the handling of queries with identification of a suitable and satisfactory resolution in a timely manner

About You

The ideal candidate will have:

• Experience in a Senior administrative role, preferably within the legal sector
• Whilst not essential a knowledge of legal documents would be preferred
• Proven experience in supervising a team, both in terms of operations and people management
• Strong multitasking abilities and excellent IT skills
• Strong interpersonal, leadership, and communication skills, enabling effective collaboration at all levels
• A keen eye for detail and a commitment to accuracy

At JCP, we are leading the way in the legal sector in Wales with our Legal Apprenticeship scheme and the Central Support Team plays a crucial role in this initiative. The variety of duties within the Central Services team provides the perfect environment for a Legal Apprentice and therefore Legal Apprentices can be placed within the Central Services team at the start of their training. We are therefore looking for a candidate with strong people skills who can encourage and contribute to their development.   So, if you are a proactive and detail-oriented professional with a passion for team development and operational efficiency, please apply.

We are looking for employees with a flexible, driven and supportive ethos who have:

·      Excellent administration and organisation skills

·      The ability to handle a busy and varying workload

·      Excellent interpersonal skills and ability to establish good working relations with colleagues

·      The ability to work at a professional level

·      A commitment to team goals and personal development

Why join the team at JCP?

You will be able to access a range of excellent employee benefits including:

·         Competitive salary and bonus scheme

·         Private medical insurance and health cash plan

·         Employer pension contribution of 4%

·         Cycle to work scheme

·         Internal training and career development opportunities

We value diversity and inclusion at JCP and actively encourage and welcome applications from everyone in our communities, and particularly from those that are underrepresented in our current workforce including those with a disability and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

JCP Solicitors is an equal opportunities employer and is committed to ensuring that our recruitment process is open, fair and not influenced by irrelevant considerations.  JCP Solicitors recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief; we therefore welcome applications from all sections of the community.

We are strong supporters of the Welsh language and are very proud to have been the first firm of solicitors to be awarded the “Cynnig Cymraeg/Welsh Offer” recognition by the Welsh Language Commissioner in 2021. We support our Welsh speakers and fund lessons for those who would like to learn Welsh.

Rydym yn gefnogwyr brwd o’r Gymraeg ac yn hynod falch o fod y cwmni cyfreithiol cyntaf i dderbyn cydnabyddiaeth y Cynnig Cymraeg gan Gomisiynydd y Gymraeg yn 2021. Rydym yn cefnogi ein siaradwyr Cymraeg ac yn ariannu gwersi ar gyfer y rhai a hoffai ddysgu’r iaith.