19 Oct, 2021

IT Training & Support Assistant

  • GL Law
  • 6 Queen Square, Bristol, UK
Full time Information Technology

Job Description

We are seeking to recruit an IT Training & Support Assistant to provide first line support and training to our staff, working remotely and at our Bristol office.

You might be someone who has enjoyed working in a customer facing role who is now looking to specialise in IT or training. You are not required to have had experience working in IT. The successful candidate will be a quick learner, with an enthusiasm to help others find IT success.

Key duties and responsibilities:


  • Continuously improve own skills and be knowledgeable of all our business applications and equipment (from an end-user perspective)
  • Work with the IT Manager and HR to create effective IT training and induction plans
  • Create and maintain intranet guidance articles and videos
  • Deliver ad hoc and scheduled IT training over Microsoft Teams or face-to-face
  • Prepare and maintain staff IT training records
  • Monitor and analyse training requirements, reporting trends to the IT Manager Support
  • Ensure all requests to IT are logged through the IT ticketing system and triage incoming tickets.
  • Resolve IT Service Desk requests that can be solved with support/guidance/training
  • Escalate IT Service Desk requests to the IT Manager that are of an IT administration, fix or development nature

What we offer:

Hours: 37.5 hour working week, Monday to Friday (full time)

Salary: £21,000 pa

Contract: 12 month fixed term contract

Pension: 4% pension contribution

Pay: Monthly

Holiday: 25 days per annum

Flexible working


For a copy of the full job description, or for an informal chat about this opportunity, please contact us on HR@gl.law.


GL Law (a trading name of Gregg Latchams Limited) is a national firm providing a wide range of legal services to both personal individuals and businesses. With roots dating back to the 1600’s, our headquarters are based in Bristol on prestigious Queen Square.

We are proud of our heritage and the reputation we have earned from always putting clients first. Personal relationships are key to our success, and we strive to remain focused on caring for both our clients and our staff as the GL Law business grows.

Our mantra is simply ‘We deliver. We care.’ Every member of our team must deliver to the very best of their ability and be prepared to go the extra mile for both colleagues and clients.

With a growing market presence and the support of two sister companies, GL Business Consultancy and GL Integrity Financial Planning, the future of GL Law is bright and offers exciting opportunities to individuals who share in our vision and drive.


Equal opportunities:

GL Law is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Competitive Salary



Information Technology

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