12 Feb, 2018

Legal Secretary

  • Novum Law
  • Salisbury, UK
Part time Administration

Job Description

Novum Law is looking for dynamic, forward-thinking individuals to develop the personal injury and medical negligence team in Salisbury, which currently consists of 4 Fee Earners.

Experience level: Intermediate

Term: Permanent

Working hours: Part-time (4 days a week)

Team: Novum Law

Location: Salisbury

Specialism: Personal Injury / Medical Negligence

Novum Law is a national firm specialising in brain injury, spinal injury, medical negligence and asbestos-illness claims.  Our team of experts act for people who have been involved in serious accidents or have a serious illness, however and whenever it occurred.


Document and File handling

  • Providing a secretarial service to include audio typing (digital dictation – Winscribe) and copy typing services, producing letters and documents (including the preparation of Instructions to Counsel and Instructions to Experts), utilising our Case Management and IT systems as appropriate, post handling/franking, ensuring the highest levels of speed, accuracy, presentation and confidentiality.
  • Managing the filing system, including electronic file management on the IT systems, following correct procedures to aid rapid retrieval and provide an effective source of information.
  • Photocopying appropriate documents, setting up and archiving files.


  • Preparing and completing all necessary forms relevant to the team delegated by the Fee Earners.
  • Providing key support to the team in relation to risk compliance matters.
  • Providing business development support, mailing and invitations to clients and contacts.
  • Liaising with Office Executive/Administrative Support.

Client Service

  • To respond quickly and efficiently to all telephone calls, ensuring that an appropriate answer is given or an accurate message is taken and passed to the relevant member of the team for action.  Also to provide an efficient and professional service for new and existing clients, over the telephone and face to face, to promote the Firm’s image and increase business.
  • Supporting the Fee Earners in client relationships, getting to know key clients, maintaining accurate data (e.g. addresses, contacts, etc) and providing regular reporting to clients as part of agreed service levels.
  • In Fee Earners’ absence, monitoring the daily email, voicemail and post and to seek advice in responding to urgent correspondence to ensure that client needs are met as part of the Firm’s professional service.

Support with Compliance

  • Understanding targets such as chargeable hours and time recording, ensuring accurate records are maintained for Fee Earners of both chargeable and non-chargeable time.  Work proactively with the Firm’s credit control team in relation to client payments.
  • Completing transfers, under instructions from Fee Earners, of monies on client accounts, using accounts office printouts to ensure accurate settlement of both client and Firm accounts.
  • Producing typed copies of interim/final bills, knowledge of assessment of costs/bills and ensuring the highest levels of accuracy and presentation.
  • Maintaining a diary system, logging all appointments including a brought forward system for bills and other reminders to ensure the smooth and efficient time management of Fee Earners.


  • A team player, building strong working relationships with the direct team, the wider team and office teams.  Commanding respect from all colleagues; balancing team and individual responsibilities; contributing to building and maintaining the positive team spirit; supporting everyone’s efforts to succeed.


Skills and experience


  • GCSE passes (or equivalent) in English and Maths.
  • RSA qualifications desirable.

Experience and Knowledge

  • Experience within Professional Services with 2+ years legal secretarial experience in a litigation field desirable.
  • Knowledge of Microsoft Office applications.
  • Knowledge of medical terminology advantageous.

Skills / Abilities

  • Planning and organising.
  • Time management.
  • Turning problems into solutions.
  • Able to give and receive feedback constructively.
  • Numerate; able to understand budgets and targets and forecast working time.
  • Strong IT skills; adapts to information systems quickly; able to use case management systems effectively.
  • Excellent literacy skills including drafting style, attention to detail, and accurate use of the English language.


There are many benefits to working at Novum Law: Our culture and best practice in all our working relationships provide the key elements that contribute to Novum Law being a great place to work. In addition, you will receive a competitive salary, core benefits including life assurance, private medical cover and health cash plans, 25 days holiday and a flexible benefits package.

To apply, please send your cover letter and CV to careers@novumlaw.com



Competitive Salary



Personal Injury  

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