Preston Redman is a forward thinking law firm based in Bournemouth on the South Coast. The firm has a culture of exceptional client service and prides itself on being an open friendly place to work.
We are looking for an IT Support Technician (maternity cover) to join our friendly team. You will have first rate customer service skills and will relish a role where you are first point of contact for staff and management.
The role involves supporting users throughout the firm by providing telephone, remote access and deskside support for hardware and applications. Taking ownership of incidents and requests, prioritising, regularly updating users, investigating and escalating to external support as necessary. Also providing proficient system administration for the joiners and leavers using Active Directory, Exchange, Document Management System and digital dictation; perform hands-on tasks e.g. installing, configuring and upgrading hardware and software; computer deployment, setting up VOIP telephones, and mobile phones. The role entails providing some training for users and setup of computers, and audio/visual for meetings.
You will be provided with full training and supported by our responsive external IT support along with support for our Document Management System.
Previous experience working within a law firm would be beneficial (but not essential). Ideally you will have experience of configuring and/or supporting computers in a networked environment using the Microsoft Windows and Microsoft Office. Our Document Management system is Advanced Legal Business, we use Laserform and Philips Speech Exec digital dictation. Good written, oral, communication and analytical skills are essential.
If you think you may be suitable for this role please apply to Kate McLaughlin with covering letter and full CV to firstname.lastname@example.org