Client Engagement Assistant

At JCP Solicitors we provide exceptional service to our clients, each other and the professionals we work with. We pride ourselves on our being trusted advisors, a great place to work and one of the best-known law firms in South Wales.

Due to growth of the team, we are looking for another Client Engagement Assistant to be the first point of contact for our new enquiries. Your primary responsibility will be to gather information and provide quotations for straight forward transactions within agreed time scales. You will follow pro-forma questionnaires and book appointments for our legal team members.

This role offers valuable insight into the onboarding process in a law firm and would suit someone aspiring to build a long‑term legal career. You will engage with prospective clients, work collaboratively as part of a team, and operate within a structured professional services environment. A positive, friendly approach and a confident telephone manner are essential.

An individual with a legal background, through work or education, is ideal for this position, however, recruitment will be based on attitude, so it is not essential. We are looking for individuals with the drive to learn, the perseverance to see tasks through, and the motivation to make a difference. Full training and support will be provided.

Key responsibilities:

·         Respond promptly and professionally to incoming client enquiries via phone, email, and website forms

·         Provide accurate quotations for straightforward legal transactions using pricing tools and templates

·         Gather initial client information using standardised pro forma questionnaires

·         Accurately record enquiry details and maintain client records in our system

·         Book appointments with relevant legal team members

·         Collaborate with our legal teams to ensure smooth handover of new clients

What we are looking for:

·         Excellent communication and interpersonal skills

·         Strong attention to detail and ability to follow structured processes, however, curiosity, initiative, and the ability to adapt are just as important as process

·         Comfortable discussing legal services and pricing (training provided)

·         Prior experience in a law firm or professional services environment is an advantage

·         Organised, calm under pressure, and committed to delivering an excellent client experience.

Why join #TeamJCP?

You will be able to access a range of excellent colleague benefits including:

·         Competitive salary and bonus scheme

·         Private medical insurance and health cash plan

·         Employer pension contribution of 4%

·         Cycle to work scheme

·         Internal training and career development opportunities.

We are strong supporters of the Welsh language and are very proud to have been the first firm of solicitors to be awarded the “Cynnig Cymraeg/Welsh Offer” recognition by the Welsh Language Commissioner in 2021. We support our Welsh speakers and fund lessons for those who would like to learn Welsh.

Rydym yn gefnogwyr brwd o’r Gymraeg ac yn hynod falch o fod y cwmni cyfreithiol cyntaf i dderbyn cydnabyddiaeth y Cynnig Cymraeg gan Gomisiynydd y Gymraeg yn 2021. Rydym yn cefnogi ein siaradwyr Cymraeg ac yn ariannu gwersi ar gyfer y rhai a hoffai ddysgu’r iaith.

We value diversity and inclusion at JCP and actively encourage and welcome applications from everyone in our communities, and particularly from those that are underrepresented in our current workforce including those with a disability and those from Black, Asian and Minority Ethnic backgrounds.

JCP Solicitors is an equal opportunities employer and is committed to ensuring that our recruitment process is open, fair and not influenced by irrelevant considerations.  JCP Solicitors recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief; we therefore welcome applications from all sections of the community.

* Please be aware that JCP Solicitors reserves the right to close this vacancy early should sufficient applications be received.