Business Support Administrator

Job summary

Good PC and keyboard skills.  Exceptional communication and customer service skills.  Highly organised and ability to multitask and reprioritise as required. Work independently and as part of a team supporting the business as required.

The Role

• This is a part-time role to be based in our Reading office
• Part time – 22.5 hours per week (Monday – Friday 12:00 – 4:30)

 Main Functions and Responsibilities

• Greet all clients attending the Reading office in a professional and welcoming manner.
• Open the post and date stamp as per instructions.
• Scan all incoming post (via the post office or hand delivered) to the correct department/person following instructions given.
• Deal with client requests and enquiries as required.
• Maintain a ‘Reception Process Manual’ which documents all tasks undertaken.
• Ensure that adequate stocks of stationery are maintained. Order stationery when required using the supplier’s website.
• To maintain the meeting room booking system for Reading and to ensure all rooms are presentable and ready for occupation, to include making sure adequate supplies of stationery are available.
• To make/arrange refreshments on behalf of clients as requested and to clear away following the meeting.
• Undertake photocopying and scanning as required.
• Accept deliveries and distribute as necessary.
• To maintain cleanliness of the kitchen.  Clean the coffee machine, fridges and dishwasher as necessary.  Empty and re-load the dishwasher putting away crockery as necessary.
• Maintain and order kitchen supplies as required.
• Ensure the post is taken to the post office daily.
• Provide back-office support.
• Record information accurately on the Firm’s database system and any other software as required and assist with the maintenance of stored data.
• Always maintain client confidentiality.
• Undertake other or new administrative tasks that may from time to time be reasonably required.
• Help out at either Wokingham or Farnham if required.

 Requirements and Skills

• Previous experience in a client/customer services role is essential.
• Excellent communication skills along with active listening.
• Accurate PC and keyboard skills.
• Client focus and adaptability.
• Excellent attention to detail.
• Highly organised and ability to multitask and reprioritise as required.
• Ability to work independently and as part of a team.

If you have the relevant experience and are interested in applying, we would love to hear from you.