Client Engagement Assistant

At JCP Solicitors, our people make us different. Built on our core values of being sincere, consistent, accountable and respectful, we have created a culture where collaboration, support and ambition thrive. Where early careers are nurtured, achievements are recognised and individuals are encouraged to grow.

For law graduates looking to take their first step into the profession, our Client Engagement Team offers a unique opportunity to develop essential commercial awareness and client relationship skills from day one. As the first point of contact for our new clients, you will gain invaluable experience in understanding client requirements, building trusted relationships and contributing to an exceptional client journey. Fast-paced, people-focused and full of opportunity - this is the perfect place to build confidence, develop your career and start shaping your future in law.

This role offers valuable insight into the onboarding process in a law firm. You will engage with prospective clients, work collaboratively as part of a team, and operate within a structured professional services environment. A positive, friendly approach and a confident telephone manner are essential. Your primary responsibility will be to gather information and provide quotations for straight forward transactions within agreed time scales. You will follow pro-forma questionnaires and book appointments for our legal team members.

An individual with a legal background, through work or education, is ideal for this position, however, recruitment will be based on attitude, so it is not essential. We are looking for individuals with the drive to learn, the perseverance to see tasks through, and the motivation to make a difference. Full training and support will be provided.

Click here to read more about the journey of Alex Thomas - from Client Engagement team to Graduate Legal Assistant.

Key responsibilities:

·       Respond promptly and professionally to incoming client enquiries via phone, email, and website forms

·       Provide accurate quotations for straightforward legal transactions using pricing tools and templates

·       Gather initial client information using standardised pro forma questionnaires

·       Accurately record enquiry details and maintain client records in our system

·       Book appointments with relevant legal team members

·       Collaborate with our legal teams to ensure smooth handover of new clients

What we are looking for:

·       Excellent communication and interpersonal skills

·       Strong attention to detail and ability to follow structured processes, however, curiosity, initiative, and the ability to adapt are just as important as process

·       Comfortable discussing legal services and pricing (training provided)

·       Prior experience in a law firm or professional services environment is an advantage

·       Organised, calm under pressure, and committed to delivering an excellent client experience.

Why join #TeamJCP?

You will be able to access a range of excellent colleague benefits including:

·       Competitive salary and bonus scheme

·       Private medical insurance and health cash plan

·       Employer pension contribution of 4%

·       Cycle to work scheme

·       Internal training and career development opportunities.

We are strong supporters of the Welsh language and are very proud to have been the first firm of solicitors to be awarded the “Cynnig Cymraeg/Welsh Offer” recognition by the Welsh Language Commissioner in 2021. We support our Welsh speakers and fund lessons for those who would like to learn Welsh.

Rydym yn gefnogwyr brwd o’r Gymraeg ac yn hynod falch o fod y cwmni cyfreithiol cyntaf i dderbyn cydnabyddiaeth y Cynnig Cymraeg gan Gomisiynydd y Gymraeg yn 2021. Rydym yn cefnogi ein siaradwyr Cymraeg ac yn ariannu gwersi ar gyfer y rhai a hoffai ddysgu’r iaith.

We value diversity and inclusion at JCP and actively encourage and welcome applications from everyone in our communities, and particularly from those that are underrepresented in our current workforce including those with a disability and those from Black, Asian and Minority Ethnic backgrounds.

JCP Solicitors is an equal opportunities employer and is committed to ensuring that our recruitment process is open, fair and not influenced by irrelevant considerations.  JCP Solicitors recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief; we therefore welcome applications from all sections of the community.

Closing date for applications: Friday 26 June 2026*

* Please be aware that JCP Solicitors reserves the right to close this vacancy early should sufficient applications be received.